At Star Meetup, your privacy is our top priority. This Privacy Policy explains how we collect, store, use, and protect your personal information when you use our mobile application, web platform, and associated services.

1. Information We Collect

We collect information to provide and improve our services. This includes:

• Personal Data: Name, email address, phone number, gender, date of birth, profile picture, identification documents (for stars).
• Usage Data: Device information (model, OS, IP address), session duration, interaction logs.
• Transaction Data: Payment history, booking details, refund records.
• Call Metadata: Time of calls, duration, quality stats (not content unless explicitly notified).
• Behavioral Data: Ratings given, feedback submitted, abuse reports.

2. How We Use Your Information

• To create and manage user and star accounts.
• To facilitate secure video calls and booking systems.
• To process payments, refunds, and verify identities.
• To send important updates, OTPs, promotional content, and transactional messages.
• To improve our platform through analytics, usage trends, and feedback.
• To comply with applicable laws, court orders, or legal processes.

3. Legal Basis for Data Collection

We collect and use your data only when we have a lawful basis to do so, including:

• Your consent (for optional communications)
• Contractual necessity (to provide our services)
• Compliance with legal obligations
• Legitimate business interests

4. Data Sharing & Disclosure

We do not sell your data. We may share your information with:

• Payment gateways (e.g. Razorpay, PhonePe)
• Video call service providers (e.g. Agora, Jitsi)
• Cloud hosting and storage vendors
• Customer support and marketing automation tools
• Law enforcement or regulators when required

5. Cookies and Tracking Technologies

We use cookies, device identifiers, and analytics tools to improve performance and user experience. You may manage cookies via your browser settings.

6. Retention of Your Data

We retain your data as long as your account is active and thereafter for legal, tax, and operational purposes. You may request deletion of your data, subject to applicable retention obligations.

7. Data Security

We use industry-standard measures including:

• Encryption of sensitive data at rest and in transit
• Multi-factor authentication for backend access
• Regular audits, vulnerability scans, and employee training
• Automatic session timeouts and fraud detection systems

8. Your Rights and Choices

• Right to access, correct, or delete your personal data
• Right to object to processing or withdraw consent
• Right to data portability (upon request)
• Right to file a complaint with data protection authorities

9. Children’s Privacy

Star Meetup is not intended for use by individuals under the age of 18 without verified parental consent. We do not knowingly collect data from minors.

10. Third-Party Links

Our app or site may contain links to third-party services. We are not responsible for their privacy practices and encourage you to read their policies separately.

11. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you via email or app banner when changes are material. Your continued use of the platform indicates your acceptance.

12. Contact Us

For any privacy-related concerns, please contact us at:

Email: support@starmeetup.com
Address: SN-9/1/2, Floor 1, Kharadi, Pune, Maharashtra, India 411014